At Grace Monroe Home we strive to provide you with satisfactory service and gorgeous, one-of-a kind floral designs. We hope you are absolutely in LOVE your designer wreath, however, if you are not satisfied for any reason, please contact us within 72 hours and receive a 100% store credit or exchange. Return shipping is the responsibility of the customer. You must email us at email@example.com to obtain a return authorization number for the item. Items returned without a return authorization number (RMA) will be refused. Because the majority of our designs is handcrafted, and made-to-order, all orders cancelled after 24 hours of order placement will be subject to a nonrefundable $75.00 deposit. **Customized or personalized orders are non returnable.**
Each of our designer wreaths is handcrafted and made-to-order. Grace Monroe Home reserves the right to substitute flowers and materials if deemed appropriate by our designers. Please keep in mind that each wreath is handcrafted by our professional designers, so production times may vary. Materials depicted are based on availability. In most cases, wreaths and swags will be fitted in a box tightly and securely in order to help prevent damage during shipping. Some wreaths will require "fluffing" upon arrival.
**In the rare event that a wreath or swag is damaged during the shipping process, please contact us immediately upon receipt of wreath. You may be asked to provide pictures of the damaged item, as well as original box and packaging materials.